Effective Date: 1st June 2025

At Bone & Wood, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or purchase our products.

By accessing or using the Bone & Wood website ("Site"), you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect
We collect personal information in the following ways:

Information You Provide: When you create an account, place an order, or contact us for customer support, we may collect your name, email address, phone number, billing and shipping addresses, payment information, and other relevant details.

Automatic Information: We automatically collect certain information when you visit our Site, such as your IP address, browser type, device information, and browsing behaviour. This information is used to improve your user experience, analyse trends, and administer the website.

2. How We Use Your Information
The information we collect is used for the following purposes:

To process and fulfil your orders

To provide customer support and respond to your queries

To send you promotional offers, newsletters, or other information (if you have opted-in)

To improve our website, services, and user experience

To comply with legal requirements or enforce our terms

3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers and partners who assist in our business operations, such as:

Payment processors

Shipping and logistics companies

Marketing and analytics providers

Legal and regulatory authorities, if required by law

These third parties are obligated to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies
Our Site uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device to remember preferences and improve website functionality. You can control cookie settings through your browser, but disabling cookies may limit certain features of the Site.

5. Data Security
We take the security of your personal information seriously. We use industry-standard encryption technologies and secure payment gateways to protect your data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices
You have the right to:

Access, update, or delete your personal information

Request a copy of the information we hold about you

Opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or accounting requirements.

8. Third-Party Links
Our Site may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before submitting any personal information.

9. Children's Privacy
Bone & Wood does not knowingly collect or solicit personal information from individuals under the age of 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Please review this Privacy Policy periodically for any updates.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: customercare@boneandwood.com.au