Effective Date: 1st June 2025

Welcome to Bone & Wood Jewellery. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using the Bone & Wood website ("Site"), you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

1. Changes to Terms
Bone & Wood reserves the right to update or modify these Terms at any time. We will notify customers of significant changes by updating the “Effective Date” at the top of this page. Please review these Terms periodically.

2. Products and Availability
All products listed on the Site are subject to availability. Bone & Wood makes every effort to ensure product descriptions and images are accurate, but we do not guarantee the availability or exact specifications of any product.

3. Ordering and Payment
Order Process: By placing an order on our Site, you agree to purchase the products selected. We will send you a confirmation email once the order is received.
Payment: Payments are processed through secure third-party payment gateways. Accepted methods include credit cards, PayPal, or other payment methods listed on the Site.
Pricing: All prices are listed in Australian Dollars (AUD). Bone & Wood reserves the right to change pricing without notice. Taxes, shipping, and handling fees are additional.

4. Shipping, Order Processing, and Notifications
Once an order has been placed, please allow up to 14 business days for your order to be made and shipped. You will receive a notification once your order has been confirmed and another notification when your order has been shipped. 
If there are any delays during the design or production process, Bone & Wood will make every effort to notify customers promptly. In the event of a material shortage, Bone & Wood will contact customers as soon as possible to discuss alternative options or solutions.
Shipping: Shipping is complimentary domestic and international.
Delivery Times: Bone & Wood is not responsible for delays caused by third-party shipping carriers or customs.
Risk of Loss: The risk of loss and title for products passes to you once the product has been delivered to the carrier.

5. Returns and Exchanges
Return Policy: All sales are final. Due to the handmade nature and made-to-order process of our products, we are unable to accept returns.
Exchanges: As all sales are final, exchanges are not permitted. However, if you have any concerns about your order, we will do our best to assist you.
Made to Order: As every piece is custom-made, all sales are final. Bone & Wood provides an opportunity to get your ring size through Jason at the Manly Markets or suggests you visit your local jeweller to get sized correctly.

6. Customer Accounts
Account Creation: To make a purchase, you may create an account. You are responsible for maintaining the confidentiality of your account and password.
Account Security: You agree to notify us immediately of any unauthorised use of your account. Bone & Wood is not responsible for any unauthorised access.

7. Intellectual Property and Copyright
Ownership: All content on the Site, including but not limited to text, images, logos, designs, graphics, videos, and trademarks (the "Content"), are the property of Bone & Wood and are protected by Australian and international copyright laws.
Copyright Notice: The Content is copyrighted by Bone & Wood or its licensors. All rights are reserved. You may not use, reproduce, distribute, modify, or create derivative works from any Content without prior written permission from Bone & Wood.
User-Generated Content: By submitting any content, including product reviews, photos, or comments, you grant Bone & Wood a non-exclusive, royalty-free, perpetual licence to use, display, and distribute your content for promotional purposes.

8. Sustainability and Ethical Practices
At Bone & Wood, sustainability is central to our values and practices. We are committed to responsible craftsmanship that respects the environment, materials, and traditions of making.
Material Sourcing
We prioritise the use of ethically sourced, reclaimed, and repurposed materials. These practices help minimise environmental impact and promote material reuse.
Production Methods
Each ring is handcrafted using low-waste methods and traditional techniques that avoid mass production and harsh chemicals. Offcuts are reused where possible, and all finishing processes aim to reduce environmental harm.
Packaging
We use minimal, recyclable, and biodegradable packaging to reduce unnecessary waste during shipping and delivery.

Bone & Wood continually strives to improve our environmental footprint and remain transparent in our sourcing and production processes.

9. Disclaimer of Representations Outside These Terms
Bone & Wood makes every effort to ensure that the information shared on our website, social media platforms, product descriptions, and marketing materials is clear, honest, and up-to-date. However, due to the handmade and natural nature of our products, variations in colour, texture, and finish may occur. All images and descriptions are intended as a general guide and may not precisely represent the final product.

Any information or communication outside of these Terms—including but not limited to social media content, direct messages, emails, blog posts, or promotional materials—is provided for general informational purposes only and does not constitute a guarantee, warranty, or legally binding representation.

Bone & Wood is not bound by any claims, statements, or promises made outside of what is explicitly stated in these Terms and on the final order confirmation. We reserve the right to make changes to product details, availability, pricing, and materials at any time without prior notice.

We aim to be as transparent as possible and will always act in good faith to communicate honestly and clearly with our customers.

10. Limitation of Liability
Bone & Wood is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or Site. Our liability is limited to the amount paid for the product in question.

11. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any legal disputes will be handled in the appropriate courts located in New South Wales.

12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: customercare@boneandwood.com.au